24/7 Commercial Emergency Plumbing in Phoenix & Scottsdale, priced before we start.
Saturday, 9:40 p.m. A supply line under the bar lets go. The bartender notices when her shoes get wet. By the time a manager finds the shutoff, which is behind the ice machine and hasn’t been turned since the building opened, there is a quarter inch of water across the dining room and it is heading for the carpet in the private room. Nobody did anything wrong. The line was old, the valve was hidden, and the only person who knew where it was went home at four.
Much of the damage in a commercial water emergency happens in the minutes between the break and the valve. So before anything else: know where your main shutoff is, make sure it turns, and make sure every closing manager knows too. Tag it. Put its location in the shift binder. For gas the rule is simpler. If you smell it, get everyone out, leave the switches alone, and call the gas utility or 911 from outside.
Then call us. We dispatch 24/7, weekends and holidays included, for burst lines, sewer backups, failed commercial water heaters, leaks under slab, and anything else that won’t wait for Monday. The price is quoted flat before the work starts, including at 3 a.m., and it doesn’t change once you have agreed to it.
Emergencies in commercial buildings come with their own complications. The failure in one suite floods the next. The landlord’s insurer wants to know what happened and when. The health inspector wants to know whether the kitchen is safe to reopen. Our technicians photograph and video what they find, which gives you something to send the property manager tonight and the adjuster tomorrow. It also settles, in advance, the conversation about which suite the water came from.
Not every late-night problem is an emergency, and we’ll say so. A slow sink in a back office can wait for a regular appointment at a regular price. A backup in a kitchen floor drain on a Friday night can’t. When the root cause turns out to be a grease line that has been narrowing for months, scheduled drain service is how you avoid the sequel.
Call tonight, not tomorrow
Water you can’t shut off
A break upstream of the fixture valves, or a main valve that won’t close. Call right away and keep people away from anything electrical near the water.
Sewage rising through a floor drain
A blocked main or lateral. Stop running water on that side of the building, including dish machines and ice machine drains.
Any smell of gas
Evacuate and call the gas utility or 911 from outside first. Once it is safe, the repair and re-inspection fall under commercial gas line service.
No hot water in a food business
Without hot water the kitchen can’t operate. That makes a failed heater an emergency even when nothing is leaking.
Water through the ceiling from the floor above
Shut off the upstairs supply if you can reach it and tell building management. Ceiling water often travels a long way from its source.
Drains overwhelmed in a monsoon storm
Area, roof, and floor drains backing up during a July downpour. Some of it is weather. Some of it is a blocked line the storm exposed.
What happens after you call
- 01
Triage first
The first questions are about safety and shutoffs. Then the decision: dispatch now, or the first appointment in the morning if it can safely wait.
- 02
Stopping the damage
On arrival, the priority is isolating the problem so water stops moving and the rest of the building can keep running where possible.
- 03
Price agreed, then the repair
You get a flat price for the fix before it starts. If the job turns out smaller than expected, the price goes down.
- 04
Photos and video for the file
Documentation of the failure and the repair, for insurers, landlords, tenants, and inspectors.
- 05
A daylight plan for the cause
If the emergency points to a larger problem, such as a failing line under the slab or an aging water heater, you get a separate, unhurried recommendation.
How it’s priced
Quoted flat, before we start
Time of day, access, what has failed, and the parts needed all affect the price. Whatever the job, you know the number before we start, and it won’t change once agreed. Larger repairs that follow an emergency can be financed.
Financing is available on larger jobsThe worst time to look up a plumber is with water on the floor. Save the number on a dry day.
Emergency Service: questions we get asked
Straight answers, the same ones we give on the phone.
